Refund Policy

Refund Policy

At WPiGo, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. This refund policy explains when refunds are available and how to request one.

1. Refund Window

Refund requests must be submitted within 15 days of purchase. After this period, all sales are considered final. We encourage you to thoroughly test products within this timeframe.

2. Product-Specific Refund Terms

2.1 WordPress Products (Themes & Plugins)

Refunds are available within 15 days if the product:

  • Does not function as described
  • Contains critical bugs preventing normal operation
  • Is incompatible with stated requirements
  • Has unresolvable conflicts

2.2 Software Licenses & Activation Keys

Important Notice: Due to the nature of software licenses and activation keys:

  • Refunds are only available for unused/unactivated licenses
  • Once a license key has been activated or registered, it cannot be refunded
  • We can verify activation status before processing refund requests
  • Please ensure compatibility and requirements before activating your license

Valid Refund Reasons for Software Licenses:

  • License key was never delivered or is invalid
  • Duplicate purchase made by error (same product purchased twice)
  • License key cannot be activated due to vendor server issues
  • Product description significantly misrepresented the software

Non-Refundable:

  • Already activated licenses
  • Change of mind after activation
  • System incompatibility discovered after activation
  • User inability to operate the software

2.3 Digital Products (Graphics, Templates, Courses, eBooks)

Important Notice: Digital products have special refund restrictions:

  • Refunds are only available if files were not downloaded or accessed
  • Once you download or access digital product files, the sale is final
  • Course access credentials used = no refund eligible
  • Downloaded graphics, templates, or eBooks = no refund eligible

Valid Refund Reasons for Digital Products:

  • Files were never delivered or download links don’t work
  • Duplicate purchase made by error
  • Product is completely different from description (before downloading)
  • Files are corrupted and cannot be opened (before full download)

Non-Refundable:

  • Already downloaded digital files
  • Accessed online courses or membership content
  • Opened or viewed eBooks/PDFs
  • Used graphics, templates, or stock resources in any project
  • Change of mind after downloading
  • “I found a free alternative” after downloading

3. General Eligible Refund Reasons

Across All Product Types:

3.1 Technical Issues

  • The product does not function as described in the listing
  • The product contains critical bugs that prevent normal operation
  • The product is incompatible with stated requirements
  • The product causes unresolvable conflicts
  • The product contains security vulnerabilities

3.2 Misrepresentation

  • Product features listed in description are missing or non-functional
  • Product documentation is missing or severely incomplete
  • Screenshots or demos significantly misrepresent the actual product

3.3 Delivery Issues

  • Product was never delivered
  • Download links are invalid or don’t work
  • License keys are invalid or already used by someone else

3.4 Other Valid Reasons

  • Duplicate purchase made by error (same product purchased twice)
  • We are unresponsive to critical support requests (after reasonable attempts to contact us)

4. Non-Refundable Situations

We cannot issue refunds in the following cases:

  • Change of mind: Deciding you no longer need the product without a valid technical reason
  • User error: Inability to use the product due to lack of technical knowledge
  • Compatibility misunderstanding: Not checking system requirements before purchase
  • Already used extensively: Products downloaded, installed, and used beyond reasonable testing (72 hours for WordPress products)
  • Activated licenses: Software license keys that have been activated or registered
  • Downloaded digital products: Any digital files that have been downloaded or accessed
  • Expired refund period: Purchases made more than 15 days ago
  • Product works as described: The product functions correctly and meets stated requirements
  • Third-party conflicts: Issues caused by other plugins, themes, or server configurations outside product’s control
  • Customization requests: Wanting features not advertised in original description
  • “Found cheaper alternative”: Finding similar products elsewhere after purchase
  • “Didn’t read description”: Product does exactly what description states, but doesn’t meet your needs

5. How to Request a Refund

Step 1: Contact Our Support Team First

Before requesting a refund, we require that you attempt to resolve the issue with our support team:

  1. Email support@wpigo.com for technical issues
  2. Describe the issue in detail with screenshots or error logs
  3. Provide your order number and product details
  4. Include system information (WordPress version, PHP version, etc. for WP products)
  5. Allow us time to investigate and resolve the issue

Response Time: We respond within 1-2 hours during business hours (7 days/week, 9:00 AM – 10:00 PM UTC+3)

Step 2: Submit Refund Request if Unresolved

If the issue cannot be resolved after genuine attempts with our support team, email contact@wpigo.com with:

  • Your order number
  • Product name and purchase date
  • Detailed description of the problem
  • Screenshots, error messages, or screen recordings demonstrating the issue
  • Evidence of communication with support team
  • Confirmation that you have NOT:
    • Activated software license keys (for software products)
    • Downloaded digital product files (for digital products)
    • Accessed online course content (for courses)
  • System details (for WordPress products): WordPress version, PHP version, hosting environment

6. Refund Review Process

Once we receive your refund request:

  1. Initial Review (1-2 business days): We’ll verify that your request meets our refund criteria and check product usage status
  2. Investigation (if needed): We may test the product or verify activation/download status
  3. Decision (1 business day): We’ll notify you of our decision via email with detailed explanation
  4. Processing (5-10 business days): If approved, refunds are processed through your original payment method

Total Timeline: Most refund requests are resolved within 3-5 business days.

7. Refund Method

Approved refunds are issued to the original payment method:

  • Credit/Debit Card: 5-10 business days (depending on your bank)
  • PayPal: 3-5 business days
  • Other methods: Processing times vary by payment provider

Note: We cannot issue refunds to different payment methods or accounts than the original purchase.

8. What Happens After a Refund

Once a refund is processed:

  • Your license keys will be permanently deactivated
  • You will lose access to product downloads and updates
  • Access to online courses or digital content will be revoked
  • You must uninstall the product from your website/computer
  • You must delete all downloaded digital files
  • Continued use of any product after a refund is a violation of our Terms of Service and may result in legal action

9. Before You Purchase – Important Tips

To avoid refund issues, please:

  • ✓ Read product descriptions carefully and completely
  • ✓ Check system requirements and compatibility
  • ✓ Review screenshots, demos, and documentation
  • ✓ Read customer reviews and ratings
  • ✓ Contact us with questions BEFORE purchasing
  • ✓ For software licenses: Verify compatibility before activating
  • ✓ For digital products: Review product details before downloading
  • ✓ Understand that digital products and activated licenses cannot be refunded

Remember: Once you activate a software license or download digital product files, you cannot get a refund. Make sure the product is right for you before taking these actions.

10. Fair Use Policy

WPiGo reserves the right to decline refunds or suspend accounts that show patterns of abuse, including:

  • Excessive refund requests across multiple products
  • Requesting refunds after extensive use of products
  • Downloading digital products then immediately requesting refunds
  • Activating software licenses then claiming they “don’t work”
  • False or exaggerated claims about product functionality
  • Attempting to obtain products without payment through fraudulent refund claims
  • Pattern of “testing” products with intention to refund

Accounts flagged for abuse may be:

  • Restricted from future purchases
  • Required to provide additional verification for refunds
  • Permanently banned from WPiGo
  • Reported to payment processors for fraud investigation

11. Special Circumstances

Duplicate Purchases

If you accidentally purchase the same product twice:

  • Contact us immediately at contact@wpigo.com
  • Include both order numbers
  • We’ll refund the duplicate purchase promptly
  • Keep one license for your use

Technical Issues We Cannot Resolve

If we genuinely cannot resolve a technical issue and the product doesn’t work for you:

  • Document all troubleshooting attempts
  • We’ll review on a case-by-case basis
  • Refund may be granted even if product was tested

Product Discontinued or Abandoned

If a product is discontinued or abandoned by us shortly after your purchase:

  • Contact us within 30 days of discontinuation notice
  • We may offer refund or equivalent product replacement

12. Questions About This Policy?

If you have questions about our refund policy or need clarification about a specific situation, please contact us at contact@wpigo.com BEFORE making a purchase.
Contact Information:

Response Time: 1-2 hours during business hours
Business Hours: 7 days/week, 9:00 AM – 10:00 PM (UTC+3)

Additional Resources

This refund policy is designed to be fair to both customers and WPiGo. We’re committed to ensuring quality products while protecting against abuse of digital goods. Thank you for your understanding.

Last Updated: October 31, 2025