How it Works

How WPiGo Works

Welcome to WPiGo! Whether you’re looking for WordPress solutions, software licenses, or digital products, this comprehensive guide will help you understand how our marketplace works and how to get the most out of your purchases.

Step 1: Browse & Discover Products

Explore Our Marketplace

Browse through our carefully curated collection of digital products across multiple categories:
WordPress Solutions

  • Premium themes for any niche (business, eCommerce, blog, portfolio)
  • Powerful plugins (SEO, security, page builders, eCommerce)
  • Complete WordPress solutions and bundles

Software Licenses & Keys

  • Productivity software (Microsoft Office, Adobe products)
  • Security and antivirus software
  • Development tools and IDEs
  • Design and creative software
  • Business and enterprise solutions

Digital Products

  • Graphics packages and design assets
  • Website templates and landing pages
  • Online courses and educational materials
  • eBooks and guides
  • Stock photos and video resources
  • Marketing tools and templates

How to Find What You Need

  • Search by keyword: Use the search bar to find specific products or features
  • Filter by category: Browse by product type, price range, or rating
  • Sort by popularity: See what other customers are buying
  • Check ratings & reviews: Read feedback from verified purchasers

Product Pages Include

  • Detailed feature descriptions and specifications
  • Screenshots, demos, or preview images
  • Version and compatibility information
  • System requirements (where applicable)
  • Update policy and support information
  • Customer reviews and ratings
  • Pricing and license details
  • Delivery method and what you’ll receive

Pro Tip: Read product descriptions carefully and check compatibility with your system before purchasing. For WordPress products, try live demos when available.

Step 2: Make a Purchase

Add to Cart & Checkout

Once you’ve found the perfect product:

  1. Click “Add to Cart” or “Buy Now”
  2. Review your cart and proceed to checkout
  3. Choose to create an account or checkout as a guest
  4. Enter your billing information
  5. Select your payment method
  6. Complete your purchase

Guest Checkout vs. Creating an Account

Guest Checkout: Quick and easy – no account needed. You’ll receive download links and license keys via email.
Creating an Account (Recommended!):
Benefits include:

  • Access all your purchases from one dashboard
  • Re-download products anytime
  • Track license keys and credentials
  • Easy access to updates and support
  • Faster checkout for future purchases
  • Order history and invoice access

Secure Payment Processing

Your payment is processed through secure, PCI-DSS compliant payment gateways. We use SSL encryption to protect your information. We never store your complete credit card details.
Accepted Payment Methods:

  • Visa, Mastercard, American Express
  • PayPal
  • Other regional payment methods (displayed at checkout)

Step 3: Receive Your Product

Instant Access After Purchase

What you receive depends on the type of product you purchased. All deliveries are instant and automatic.

For All Product Types:

1. Confirmation Email
A detailed email containing:

  • Order number and receipt
  • Product details and purchase summary
  • Download links (for downloadable products)
  • License keys or activation codes
  • Instructions for getting started

2. Account Dashboard Access
Log in to your account to access:

  • My Purchases: View all your products in one place
  • Download Buttons: Re-download products anytime
  • License Keys: Copy your activation codes and credentials
  • Order History: View past orders and invoices
  • Support Access: Contact our technical team

What You Receive by Product Type:

WordPress Products (Themes & Plugins)

  • ZIP file containing plugin/theme files
  • License key for activation and updates
  • API keys for automatic updates
  • Documentation and installation guide
  • Access to technical support

Software Licenses

  • Product license key or activation code
  • Download link for software installer (if applicable)
  • Activation instructions
  • License certificate or proof of purchase
  • Support contact information

Digital Products

  • Download link for product files (ZIP, PDF, etc.)
  • Access credentials (for online courses or membership sites)
  • Usage instructions and documentation
  • License terms and usage rights
  • Any bonus materials or extras included

Understanding License Keys

Depending on the product, you may receive:

  • Purchase Code: Unique identifier for activation
  • API Key: For accessing updates and features
  • Secret Key: For secure authentication (keep confidential!)
  • Activation Code: For software registration

Important: Keep all license keys and credentials secure. Never share them publicly or with unauthorized parties.

Step 4: Download, Install & Activate

Downloading Your Products

  1. Click the download link in your confirmation email, OR
  2. Log in to your account and go to My Purchases
  3. Click the Download button next to your product
  4. Save the file(s) to your computer

Installation Instructions by Product Type

WordPress Plugins

  1. Log in to your WordPress admin panel
  2. Go to Plugins → Add New → Upload Plugin
  3. Choose the ZIP file you downloaded
  4. Click Install Now
  5. Click Activate Plugin
  6. Navigate to plugin settings to enter your license key

WordPress Themes

  1. Go to Appearance → Themes → Add New → Upload Theme
  2. Choose the ZIP file you downloaded
  3. Click Install Now
  4. Click Activate
  5. Go to theme options to enter your license key

Software Licenses

  1. Download the software from the official vendor website (or link provided)
  2. Install the software on your computer
  3. When prompted for activation, enter your license key
  4. Follow the on-screen activation instructions
  5. Verify activation is successful

Digital Products

  1. Download the product files (ZIP, PDF, or other formats)
  2. Extract ZIP files if necessary
  3. For courses or memberships, use provided login credentials
  4. For templates or graphics, open with appropriate software
  5. Review included documentation for usage instructions

Activating Your License

For WordPress Products:
Most products include a settings page for license activation:

  1. Find the product’s settings page (usually under Settings or dedicated menu)
  2. Look for License or Activation tab
  3. Enter your Purchase Code or License Key
  4. Click Activate License
  5. You should see a success confirmation

For Software Licenses:
Follow the software’s activation process:

  • Open the software application
  • Navigate to Help → About → License or similar
  • Click Activate or Enter License Key
  • Enter the license key provided in your email
  • Complete activation (may require internet connection)

Important: Each license is typically valid for one installation only. Check your product’s license terms for specific usage rights.
Need help? See our detailed Installation Guide, Download Help, or License Guide pages.

Step 5: Get Support & Updates

Accessing Technical Support

All WPiGo customers receive technical support directly from our team:
Contact Information:

  • General Questions: contact@wpigo.com
  • Technical Support: support@wpigo.com
  • Response Time: 1-2 hours during business hours
  • Business Hours: 7 days/week, 9:00 AM – 10:00 PM (UTC+3)

When Contacting Support, Include:

  • Your order number
  • Product name and version
  • Detailed description of your issue
  • Screenshots or error messages
  • System information (WordPress version, PHP version, etc.)

Getting Updates

WordPress Products – Automatic Updates:

  • Once your license is activated, you’ll see update notifications in WordPress admin
  • Go to Dashboard → Updates
  • Click Update Now for your products

WordPress Products – Manual Updates:

  1. Download the latest version from your account dashboard
  2. Deactivate the current version
  3. Delete the old files
  4. Upload and activate the new version
  5. Reactivate your license if needed

Software Licenses – Updates:

  • Most software has built-in update mechanisms
  • Check the software’s Help → Check for Updates menu
  • Or visit the vendor’s website to download latest version
  • Your license key remains valid for updates

Digital Products – Updates:

  • Log in to your account to download updated versions
  • Products with available updates show an “Update Available” badge
  • You’ll receive email notifications for major updates (if opted in)

Pro Tip: Always backup your website/files before updating any product!

Step 6: Manage Your Licenses & Purchases

Your Account Dashboard

Your account dashboard is your central hub for managing everything:
My Purchases Tab

  • View all purchased products
  • Download products anytime
  • Access license keys and credentials
  • See product status and expiration dates
  • Download latest versions

Orders Tab

  • View order history
  • Download invoices and receipts
  • Track order status
  • View payment details

Account Details

  • Update your email address
  • Change password
  • Manage billing information
  • Set communication preferences

License Usage Rules

Important License Restrictions:

  • Each license is valid for ONE installation/domain only
  • Using one license on multiple sites violates our Terms of Service
  • Unauthorized license sharing may result in termination
  • For multiple sites, purchase additional licenses

Transferring Licenses

Need to move a product to a different site or computer?
For WordPress Products:

  1. Deactivate the license from the old site (in plugin/theme settings)
  2. Or deactivate remotely from your dashboard
  3. Install the product on your new site
  4. Activate the license on the new domain

For Software Licenses:

  1. Deactivate the software on the old computer (in software settings)
  2. Uninstall if necessary
  3. Install on new computer
  4. Activate using your existing license key

Need Help? Contact support@wpigo.com for assistance with license transfers.

Step 7: Understanding Refunds

15-Day Refund Policy

We offer a 15-day refund window for eligible purchases. To ensure a smooth refund process:
Before Requesting a Refund:

  1. Test thoroughly: Install and test the product within the first few days
  2. Contact support first: Many issues can be quickly resolved – email support@wpigo.com
  3. Document issues: Take screenshots or save error messages
  4. Review refund policy: Check our Refund Policy for eligible reasons

How to Request a Refund

If the product doesn’t work as described and support cannot resolve the issue:

  1. Email contact@wpigo.com
  2. Include your order number
  3. Provide product name
  4. Explain the issue in detail
  5. Attach screenshots or error logs

Review Time: We’ll review your request within 1-2 business days.
Processing Time: Approved refunds are processed within 5-10 business days to your original payment method.

Valid Refund Reasons:

  • Product doesn’t work as described
  • Critical bugs that cannot be fixed
  • Technical incompatibility issues
  • Product is fundamentally broken

Non-Refundable Situations:

  • Change of mind without technical reason
  • Purchased wrong product (always check before buying)
  • Request made after 15 days
  • Product works as described

See our complete Refund Policy for full details.

Tips for a Great Experience

Before Purchasing

  • ✓ Read product descriptions and specifications carefully
  • ✓ Check system requirements and compatibility
  • ✓ Review screenshots, demos, or previews
  • ✓ Read customer reviews and ratings
  • ✓ Understand the license terms and usage rights
  • ✓ Verify update policy and support availability
  • ✓ Contact us if you have questions before buying

After Purchasing

  • ✓ Download and backup all files immediately
  • ✓ Save license keys in a secure location (password manager recommended)
  • ✓ Create an account to access purchases forever
  • ✓ Test products on staging/development environment first
  • ✓ Activate licenses to enable updates
  • ✓ Read documentation before installation
  • ✓ Keep confirmation emails for your records

When You Need Help

  • ✓ Check product documentation first
  • ✓ Review our FAQ page
  • ✓ Contact support at support@wpigo.com
  • ✓ Include detailed information and screenshots
  • ✓ Provide your order number for faster service
  • ✓ We respond within 1-2 hours during business hours

Security Best Practices

  • ✓ Keep license keys private and secure
  • ✓ Don’t share download links publicly
  • ✓ Use strong passwords for your account
  • ✓ Enable two-factor authentication if available
  • ✓ Only download from official WPiGo links
  • ✓ Backup your site before installing/updating products

Product-Specific Guides

For WordPress Users

  • Installation Guide – Complete WordPress plugin and theme installation
  • License Guide – How to activate and manage WordPress licenses
  • Recommended: Test on staging site before live deployment
  • Check WordPress and PHP version compatibility

For Software License Buyers

  • Verify system requirements before purchase
  • Keep license keys in a secure password manager
  • Deactivate before reformatting or changing hardware
  • Contact support if activation issues occur

For Digital Product Users

  • Download all files immediately after purchase
  • Store files in organized folders with product names
  • Review license terms for commercial usage rights
  • Keep source files for future editing

Need More Help?

We’re here to assist you every step of the way!
Help Center Resources:

Contact Support:

Welcome to the WPiGo community. We’re excited to help you succeed with our products!
Ready to get started? Browse our marketplace and find the perfect solution for your needs.